Question 1

What is your Turnaround time?

Accepted Answer

Turnaround time varies depending on each project. It usually ranges from 3-14 days for single services. Package services vary and details are always sent directly to the client upon payment.

Question 2

Do I need Professional Pictures to get started?

Accepted Answer

No, you don't! We work with all types of projects. As long as you have a clear vision of what you want, we can work with you

Question 3

Does website services require any other subscriptions?

Accepted Answer

Yes! All website services require a monthly or yearly subscription through the website's particular platform. That is the client's responsibility, a subscription must be active before we begin working on your project as well as a purchased domain.

Question 4

What files do I get with my logo?

Accepted Answer

Clients are given transparent, colored png and pdf files. Other files might be available upon request. Please check in to make sure

Question 5

If I pay for a flyer kit, Can I send in the information for each flyer at different times ?

Accepted Answer

No, please send in all information at once so we can work on it promptly. If you are not sure about the info for each of the flyers, then please purchase a single flyer instead. Failure to send in all information will result in an abandonment fee

Question 6

I have way more questions. How do I talk to you?

Accepted Answer

Of course! Please contact us through email at feyidesigns4@gmail.com . Please allow 24 - 72 hours for a response

Design Process/Client Responsibility

Clients must provide all images for their designs in the highest possible quality to ensure the best results. Preliminary designs or concepts shown before offboarding are not to be shared with any third parties. Any design used and not paid for retains the right to take legal action.

Communication

Projects will be considered abandoned if there is no communication from the client for 7 consecutive days for basic projects and 9 days for package projects. An original $18 fee will be applied after 7-9 days and will be automatically cancelled after a month.

Turnaround Time

Turnaround time varies on different projects. The turnaround time for each project is listed in the description. However, the average turnaround time is 3-14 days varying from specific graphics

Refunds/Cancellations

Clients may cancel their design project at any time. All payments are non-refundable under any circumstances. Please be completely sure before you purchase, you can ask us any questions you have. You also can’t cancel a particular order to switch it for something else.

Plagarism

I cannot and choose not to copy other designers work. Inspiration can be sent however keep in mind that I will still use my own intellectual property

FAQs